![]() ![]() Keep all your records and security camera pictures if possible so you can dispute a missing package. Until a package arrives at your front door, the seller is responsible for what happens to your purchase. On its Facebook page, the company says it’s the largest regional parcel carrier in theĮast Coast and allows consumers to receive products hours after ordering. Ulrich reached out to LaserShip by voicemail and email but didn’t get a response. ‘Well it might have grown legs and walked away,’” Marc Bermudez said. “He kinda almost laughed, made a joke about it. ![]() Eventually the retailer gave them a refund but they said a LaserShip manager never took them seriously. She and her husband, Marc Bermudez, said the shipper failed to deliver a rare pair of Air Jordans. “It never arrived at our door,” Chrissy Bermudez said. Another complained that the package was nowhere to be found and he wishes he could give the company (Lasership)0 stars.Īction 9 first investigated LaserShip complaints a year ago. One customer wrote he had multiple packages that had been “lost” by the company. READ: Years after the Vietnam War, some vets still denied benefits for Agent Orange exposureĪction 9 found at least eight complaints from local consumers in recent weeks. There were nearly 1,400 complaints about delivery issues. LaserShip has an A-plus rating at the Better Business Bureau, but if you look behind the numbers, there’s been a troubling trend.Ĭomplaints skyrocketed in the past 12 months. “It took several phone calls and several email correspondences with them to finally say we don’t know where the package is.” She claimed that the items were never delivered and her security cameras didn’t capture any deliveries.Īccording to Wright, she complained for two weeks before the company admitted she was right. Wright received text notifications from LaserShip stating that two packages were left at her front door. ![]()
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